Welcome to Asia’s greaTEST Agile Event
The Agile Testing Days are dedicated to the world wide community of Software Testers with an Agile Mindset for constant learning and international networking, expanding your knowledge and significantly enhancing your daily working processes and business.
The Last Mile is a common problem in Telecom, eCommerce and of course, the development world. We are usually never ready to release. We are never sure about the customer experience. How then do we bring about a predictability to a release? A predictability to what your customer experience may be? As a part of this short talk, we explore some of the ways one can focus on parts of your business process that are essential to customer experience, whilst sticking to the spirit of Agile
The talk will provide users with a quantifiable way by which they can focus on aspects key to customer experience. It will provide the participants with a set of takeaways, that they can implement immediately into their agile sprints.
Diwakar has over 28 years of work experience ranging from test consulting to delivery to pre-sales. A first generation entrepreneur, Diwakar, co-founded Last Mile Consultants, which lends their expertise in helping clients in their test organisation transformation, Agile transformation, and end-to-end Customer Experience.
Prior to founding Last Mile , Diwakar has worked in global organisations like Tech Mahindra, Perot Systems (now Dell), Deutsche Software, Tata Unisys (now TCS) and CMC Ltd.